Welcome to NOVA HEATERS.
By using our website or contacting us about our products, you agree to the terms below. We have kept these terms simple so they are easy to understand.
1. About Our Products
NOVA HEATERS supplies industrial heating elements and customized heating solutions for different industrial applications.
Our products can be supplied according to standard requirements or made according to customer-provided specifications.
2. Product Information
We try our best to keep the information on our website accurate and up to date.
However, product images, dimensions, specifications, availability, and other details may change from time to time.
For a specific order, the confirmed quotation, drawing, or written specification will be considered more important than the general information shown on the website.
3. Product Inquiries
When you contact us for a product or quotation, please provide the correct information about your requirement.
This may include:
- Heater type
- Size and dimensions
- Voltage
- Wattage
- Quantity
- Temperature requirement
- Material requirement
- Application details
- Drawing or sample, if available
If we need more information, our team may contact you before providing a quotation.
4. Quotations
Prices shown on the website or discussed during an inquiry may not be the final price.
The final price depends on the product specifications, quantity, materials, customization, and other requirements.
A quotation provided by NOVA HEATERS will contain the applicable price and other relevant details.
Any changes in requirements may result in a change in price or delivery time.
5. Customized Heaters
Some heaters are made specially according to customer requirements.
Before production, customers should carefully check the size, voltage, wattage, quantity, drawing, and other specifications provided to us.
Once production of a customized product has started, changes or cancellation may not always be possible.
6. Customer Responsibility
Customers are responsible for providing correct product specifications and information.
Customers should also make sure that the selected heater is suitable for their machine and application.
Where technical information is provided by NOVA HEATERS, it is based on the information available to us about the customer’s requirement.
Proper installation and operation should always be carried out by a qualified or experienced person.
7. Orders
An order becomes confirmed after the product details, price, quantity, payment terms, and other required details have been agreed between the customer and NOVA HEATERS.
We may contact the customer if any information is unclear or needs confirmation before production.
8. Payment
Payment terms will be discussed and confirmed with the customer before the order is processed.
Where an advance payment is required, production or processing may begin after the required payment is received.
Any applicable transaction charges, taxes, duties, or other costs will be handled according to the agreed terms.
9. Delivery
We always try to complete orders within the agreed time.
However, delivery or production times can sometimes change because of material availability, production requirements, transport delays, customer changes, or other circumstances outside our reasonable control.
For this reason, delivery dates should be understood as estimated unless a specific date has been confirmed in writing.
10. Checking Your Order
When you receive your order, please check the products as soon as reasonably possible.
If you believe that the product is damaged, incorrect, or different from the confirmed specifications, contact us with the relevant details and photographs where possible.
We will review the issue and discuss the appropriate solution.
11. Returns and Cancellations
Return or cancellation requests depend on the type of product and the stage of the order.
Standard products may be eligible for return if agreed by NOVA HEATERS.
Customized or specially manufactured heaters may not be returnable or cancellable after production has started.
Any return or cancellation must be discussed with NOVA HEATERS before sending the product back or cancelling the order.
12. Warranty
If a warranty is offered for a particular product, the warranty details will be mentioned in the relevant quotation, invoice, or warranty document.
Warranty coverage may not apply where a product has been damaged because of:
- Incorrect installation
- Wrong voltage or electrical supply
- Improper use
- Physical damage
- Unauthorized modification or repair
- Use outside the agreed specifications
- Unsuitable application or operating conditions
13. Product Installation and Safety
Industrial heaters can become extremely hot and may involve electrical hazards.
Products should be installed and operated by a suitably qualified or experienced person.
The customer is responsible for using suitable electrical protection, temperature controls, wiring, and other necessary safety equipment.
14. Website Content
All content on the NOVA HEATERS website is provided for general information.
We may update, remove, or change website content, product information, images, or specifications without prior notice.
We do not guarantee that the website will always be available or completely free from errors.
15. Website Images
Product images on our website are mainly for reference.
The actual product may look slightly different depending on its size, design, material, connections, or customization.
For a specific order, the confirmed specifications or approved drawing will take priority.
16. Third-Party Links
Our website may contain links to other websites or services.
These websites are operated by third parties, and NOVA HEATERS is not responsible for their content, services, security, or privacy practices.
17. Intellectual Property
The NOVA HEATERS name, logo, website content, photographs, graphics, and other original materials on this website may not be copied, reproduced, or used commercially without permission.
Customer-provided drawings, designs, or other materials remain the responsibility of the customer or their respective owner.
18. Changes to These Terms
We may update these Terms & Conditions when necessary.
The latest version will always be published on this page with the updated date.
19. Contact Us
If you have any questions about our products, quotations, orders, or these Terms & Conditions, please contact us.
NOVA HEATERS
Industrial Heating Solutions
Email: inquiry@novaheaters.com
Phone / WhatsApp: +92 3107310087
Website: novaheaters.com
A Simple Note
Our goal is to make every business dealing clear and straightforward.
Product specifications, prices, payment terms, delivery details, warranty conditions, and other order-specific matters will be confirmed with the customer before the order is processed.