Privacy Policy

At NOVA HEATERS, we respect the privacy of our customers, business partners, website visitors, and individuals who contact us.

This Privacy Policy explains, in simple terms, what information we may receive through our website and how we may use it when you contact us regarding our products, quotations, or services.

1. Information We May Receive

When you contact NOVA HEATERS through our website, email, phone, WhatsApp, or other available communication channels, you may provide information such as:

• Name
• Company name
• Email address
• Phone or WhatsApp number
• City or country
• Product or heater requirements
• Technical specifications
• Drawings, images, or dimensions
• Quantity requirements
• Any other information you voluntarily provide

We only request information that is reasonably relevant to handling your inquiry or business request.

2. How We Use Information

Information provided to us may be used for legitimate business purposes, including:

• Responding to inquiries
• Understanding product requirements
• Preparing quotations
• Providing product or technical information
• Communicating about orders or requests
• Arranging production or supply where applicable
• Providing customer support
• Improving our website and services
• Protecting our website and business from misuse, spam, or fraudulent activity

We do not require unnecessary personal information for ordinary product inquiries.

3. Technical Information

When you visit our website, certain basic technical information may be collected automatically by our website, hosting provider, security services, analytics tools, or similar technologies.

This may include information such as:

• IP address
• Browser and device information
• Pages visited
• Approximate location
• Date and time of access
• Basic website usage information

This information may be used for website operation, security, troubleshooting, and general performance analysis.

4. Product and Technical Information

Customers may provide technical information when requesting a quotation or customized heating product.

This may include dimensions, voltage, wattage, temperature requirements, drawings, photographs, materials, and application details.

Such information is used to understand the customer’s requirements and provide an appropriate response, quotation, or product solution.

Customers should only provide information and documents that they are authorized to share.

5. Communication

If you provide your phone number, email address, or WhatsApp number, we may use it to respond to your inquiry and communicate with you regarding your business request.

This may include asking for additional information required to understand your requirements or prepare a quotation.

You may request that we stop non-essential communications at any time.

6. Cookies

Our website may use cookies or similar technologies for basic website functionality, security, performance, and analytics.

You can control cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

7. Third-Party Services

Our website may use third-party services for hosting, website security, analytics, communication, forms, or other technical functions.

These providers may process limited information as necessary to provide their services.

External websites or services linked from our website are operated independently and may have their own privacy policies and terms.

8. Information Sharing

NOVA HEATERS does not sell customer or inquiry information as a commercial product.

Information may be accessed or shared where reasonably necessary for legitimate business purposes, such as:

• Responding to an inquiry
• Preparing or fulfilling a business request
• Providing technical assistance
• Operating and securing our website
• Using necessary service providers
• Complying with applicable legal requirements
• Protecting our rights, property, business, or users

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

9. Confidential Business Information

Customers may sometimes provide technical drawings, specifications, photographs, or other business information.

We treat such information responsibly and use it primarily for understanding and handling the relevant business request.

Customers should avoid submitting highly confidential information through publicly accessible website forms unless it is necessary for their inquiry.

Where a separate confidentiality or non-disclosure agreement applies, that agreement will govern the confidential information covered by it.

10. Data Security

We take reasonable steps to protect information handled through our website and business communication channels.

However, no internet transmission, website, email system, or electronic storage method can be guaranteed to be completely secure.

For this reason, customers should avoid sending passwords, payment credentials, banking passwords, identity documents, or other highly sensitive information through ordinary website forms or unsecured communication channels unless specifically required through an appropriate process.

11. Fraud and Unauthorized Use

NOVA HEATERS does not request customers to provide passwords, banking PINs, account passwords, or other unnecessary security credentials through our website.

If you receive a suspicious message claiming to represent NOVA HEATERS, please verify it with us through our official business contact details before making any payment or sharing sensitive information.

We are not responsible for losses resulting from unauthorized third-party communications, impersonation, fraudulent websites, or messages that are not issued by NOVA HEATERS.

12. Business Transactions

Product inquiries, quotations, orders, specifications, prices, payment arrangements, delivery arrangements, warranties, and other commercial matters may be subject to separate quotations, invoices, purchase orders, agreements, or applicable terms and conditions.

This Privacy Policy does not replace or modify those commercial documents.

13. Data Retention

Information may be retained for as long as reasonably necessary for legitimate business purposes, including handling inquiries, maintaining business records, completing transactions, resolving disputes, meeting applicable legal requirements, or protecting our business interests.

Information that is no longer reasonably required may be deleted or otherwise disposed of when appropriate.

14. Your Responsibility

When submitting information to NOVA HEATERS, you are responsible for ensuring that the information you provide is accurate and that you have the necessary authority or permission to provide any company documents, technical drawings, photographs, or information belonging to another person or organization.

15. Privacy Requests

If you have a question about information you have provided to NOVA HEATERS, you may contact us using our official contact details.

We will review reasonable requests concerning personal information in accordance with applicable requirements and our legitimate business needs.

16. Changes to This Policy

NOVA HEATERS may update this Privacy Policy when necessary due to changes in our website, business operations, services, or applicable requirements.

The latest version will be published on this page with the updated date.

17. Contact

NOVA HEATERS
Industrial Heating Solutions

Email: inquiry@novaheaters.com
Phone / WhatsApp: +92 3107310087
Website: novaheaters.com

For privacy-related questions or requests, please contact us through our official business contact details.

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